Terms & Conditions

Terms & Conditions

Last updated: March 2025

Dimco Ltd is committed to providing high-quality products and services. The following terms apply to all purchases made through our e-shop at www.dimco.eu.


1. Return Policy

Our return policy complies with the laws of the Republic of Cyprus, including the e-Commerce Law L156(I)/2004 and its Amendment Law L97(I)/2007.

Customers may return any product within 14 days from the date of receipt, provided that:

  • The item is in its original condition, unopened, and unused.

  • All seals, packaging, and shrink-wrap are intact.

  • A copy of the delivery invoice is included with the return.

Return Methods
Returns can be made in the following ways:

  • In-store: Bring the item to any Dimco store, where it will be inspected and approved by our E-shop warehouse officer.

  • By courier: Ship the item to:
    Dimco Ltd
    47 Kennedy Avenue, 1076 Nicosia, Cyprus
    Tel: +357 22446565

In both cases, the package must be clearly marked as “E-SHOP RETURN”.

Refunds
Once the return is approved, a refund will be issued via the original payment method.

Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless:

  • The product was delivered in error, or

  • The product is damaged or faulty.

Additional Notes

  • Opened items can only be returned if they are found to be faulty upon inspection.

  • Claims for damaged, faulty, or incorrectly delivered items must be submitted within 2 working days of receipt. We recommend inspecting all orders immediately upon delivery.


2. Warranty Policy – Dimco Ltd & www.dimco.eu

All products sold by Dimco Ltd and its e-shop include a minimum two-year warranty from the invoice date.

Some manufacturers may offer 3- or 5-year warranties, which are fully transferred to the customer.

The warranty covers manufacturing defects and material faults only. It does not cover:

  • Natural wear and tear

  • Misuse

  • Unauthorized repairs

Repair Process
Customers will be informed within one month of submitting a defective product regarding:

  • The repair cost, if applicable

  • The estimated repair timeframe

Service Terms

  • Repairs or replacements will be completed free of charge if the issue is covered under warranty.

  • We aim to complete service within one month of the issue being reported, unless otherwise agreed.

If a product is replaced with an identical one, the original warranty period remains unchanged. The warranty does not extend beyond the original coverage period unless otherwise specified.

Exclusions

  • Returns within one month are accepted only if the items are sealed and unused.

  • The warranty does not cover items used in unsuitable conditions or with unauthorized equipment.

  • A valid proof of purchase is required for all warranty claims.


3. E-shop Availability

While we strive to maintain continuous access to our e-shop, uninterrupted operation is not guaranteed.

  • Temporary service interruptions may occur due to maintenance or updates, without prior notice.

  • Dimco Ltd is not liable for any losses resulting from such interruptions.

  • We reserve the right to modify, suspend, or discontinue any part of the e-shop at any time.


4. Changes to Terms of Use

  • These terms may be updated at any time, without prior notice.

  • All changes take immediate effect upon publication on our website.

  • Continued use of our services implies acceptance of the updated terms.

  • Dimco Ltd reserves the right to suspend or terminate services at its discretion, without compensation.


5. Contact Us

For any questions or assistance:

Customer Service Hours:
Monday to Friday, 09:00 – 17:00

Chat with DIMCO