Terms & Conditions

Last updated: March 2025

Dimco Ltd is committed to providing high-quality products and services. The following terms apply to all purchases made through our e-shop at www.dimco.eu.

1. Return Policy

Our return policy complies with the laws of the Republic of Cyprus, including the e-Commerce Law L156(I)/2004 and its Amendment Law L97(I)/2007.

Customers may return any product within 14 days from the date of receipt, provided that:

• The item is in its original condition, unopened, and unused.

• All seals, packaging, and shrink-wrap are intact.

• A copy of the delivery invoice is included with the return.

Return Methods
Returns can be made in the following ways:

• In-store: Bring the item to any Dimco store, where it will be inspected and approved by our E-shop warehouse officer.

• By courier: Ship the item to:
  Dimco Ltd
  47 Kennedy Avenue, 1076 Nicosia, Cyprus
  Tel: +357 22446565

In both cases, the package must be clearly marked as “E-SHOP RETURN”.

Refunds
Once the return is approved, a refund will be issued via the original payment method.

Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless:

• The product was delivered in error, or

• The product is damaged or faulty.

Additional Notes

• Opened items can only be returned if they are found to be faulty upon inspection.

• Claims for damaged, faulty, or incorrectly delivered items must be submitted within 2 working days of receipt. We recommend inspecting all orders immediately upon delivery.

2. Warranty Policy – Dimco Ltd & www.dimco.eu

All products sold by Dimco Ltd and its e-shop include a minimum two-year warranty from the invoice date.

Some manufacturers may offer 3- or 5-year warranties, which are fully transferred to the customer.

The warranty covers manufacturing defects and material faults only. It does not cover:

• Natural wear and tear

• Misuse

• Unauthorized repairs

Repair Process
Customers will be informed within one month of submitting a defective product regarding:

• The repair cost, if applicable

• The estimated repair timeframe

Service Terms

• Repairs or replacements will be completed free of charge if the issue is covered under warranty.

• We aim to complete service within one month of the issue being reported, unless otherwise agreed.

If a product is replaced with an identical one, the original warranty period remains unchanged. The warranty does not extend beyond the original coverage period unless otherwise specified.

Exclusions

• Returns within one month are accepted only if the items are sealed and unused.

• The warranty does not cover items used in unsuitable conditions or with unauthorized equipment.

• A valid proof of purchase is required for all warranty claims.

3. E-shop Availability

While we strive to maintain continuous access to our e-shop, uninterrupted operation is not guaranteed.

• Temporary service interruptions may occur due to maintenance or updates, without prior notice.

• Dimco Ltd is not liable for any losses resulting from such interruptions.

• We reserve the right to modify, suspend, or discontinue any part of the e-shop at any time.

4. Changes to Terms of Use

• These terms may be updated at any time, without prior notice.

• All changes take immediate effect upon publication on our website.

• Continued use of our services implies acceptance of the updated terms.

• Dimco Ltd reserves the right to suspend or terminate services at its discretion, without compensation.

5. Contact Us

For any questions or assistance:

• Use our Contact Us form

• Email us at info@dimco.eu

• Call us at 77776069 (local) or +357 22446565 (international)

Customer Service Hours:
Monday to Friday, 09:00 – 17:00